REFUND POLICY
If you think you will have to cancel a photoshoot and you have paid a deposit, I require 24 hours notice prior to your session.
The deposit is non refundable, however it can be used towards a rearranged booking.
Due to the custom pre-designed nature of these services, there are no refunds on any photoshoot. Prints ordered are considered custom product therefore there are no refunds. Prints are made to order and cannot be returned or exchanged unless: a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received, damaged during shipping ( a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received.) In the event that the order was incorrectly processed such as an error was made on the size of the print or colour/style, compared to the original recorded order. Please make your selection carefully before ordering and if you have any questions, please call or email via the contact form.
The deposit is non refundable, however it can be used towards a rearranged booking.
Due to the custom pre-designed nature of these services, there are no refunds on any photoshoot. Prints ordered are considered custom product therefore there are no refunds. Prints are made to order and cannot be returned or exchanged unless: a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received, damaged during shipping ( a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received.) In the event that the order was incorrectly processed such as an error was made on the size of the print or colour/style, compared to the original recorded order. Please make your selection carefully before ordering and if you have any questions, please call or email via the contact form.
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Sophie De Sousa - Lifestyle & Events Photography
Sophie De Sousa - Lifestyle & Events Photography
